Billing FAQ: Payments, Charges, and Payment Methods

Billing FAQ

Common questions about payments, charges, and managing your billing.

When Am I Charged?

• Monthly plans: You're charged on the same day each month that you first subscribed. For example, if you subscribed on March 15, you'll be charged on the 15th of each following month.
• Annual plans: You're charged once per year on your subscription anniversary.
• BYOK: You're charged once at the time of purchase. There are no recurring charges.

How Do I Update My Payment Method?

1. Open the aInspired app or visit ainspired.app.
2. Go to Account & Billing > Manage Subscription.
3. In the Stripe Customer Portal, click Update payment method.
4. Enter your new card details.
5. Click Save.

Your next charge will use the updated payment method.

What Payment Methods Do You Accept?

We accept:

• Visa, Mastercard, American Express, Discover


• Google Pay


• Apple Pay (on the web)


• Most international debit and credit cards

All payments are processed securely through Stripe.

Where Can I Find My Receipts?

Stripe automatically sends email receipts to the email address associated with your account. You can also find them in the Stripe Customer Portal:

1. Go to Account & Billing > Manage Subscription.
2. Click Billing history to view and download past receipts.

What If My Payment Fails?

If a payment fails (expired card, insufficient funds, etc.):

1. Days 1-3: You keep full access to your plan while we retry the payment.
2. Days 4-7: If payment still fails, your features are reduced to a lower tier.
3. After day 7: If all retries fail, your subscription is cancelled and you move to the Free tier.

You'll receive email notifications at each stage so you have time to update your payment method.

Can I Switch Between Monthly and Annual?

Yes. Go to Account & Billing > Manage Subscription and select a different billing period. The change takes effect at your next billing cycle.

Can I Upgrade or Downgrade My Plan?

Yes. You can switch between Basic and Pro at any time:

1. Go to Account & Billing > Manage Subscription.
2. Select your new plan.
3. Upgrading: The price difference is prorated, and you get immediate access to the higher tier.
4. Downgrading: The change takes effect at the end of your current billing period.

Do You Charge Sales Tax?

Applicable taxes are calculated and added at checkout based on your location. Tax amounts are shown before you confirm your purchase and appear on your receipt.

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Still need help? Tap the chat icon in the aInspired app to reach our support team.